FREQUENTLY ASKED QUESTIONS
Q: WHAT ARE YOUR SIZES?
Q: HOW DO I CHECK MY ORDER STATUS?
A: You can contact Customer Service at (213) 747-5400 or email email@example.com
Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday
Q: HOW DO I CANCEL MY ORDER OR BACKORDER?
A: You can contact customer Service at (213) 747-5400 or email
Customer Service Hours Are 8am To 5pm (PST/PDT) Monday through Friday.
Q: WHAT IS YOUR PRICING, PAYMENT & REFUND PROCESS?
A: All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. Any applicable credits or refunds will be applied back to the credit card used for the original purchase.
We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time. Coupon and other Promotional codes are limited to one per order. They cannot be combined.
Q: HOW ARE PRODUCTS SHIPPED?
A: You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer the following USPS shipping methods for Domestic orders: Standard 3 - 5 Days and Expedited 2 - 3 Business Days.
Q: DO YOU SHIP INTERNATIONALLY?
A: Unfortunately, Loveappella does not currently ship internationally. Please continue to check back with us as we do expect to start shipping internationally in the near future.
Q: WHAT IS YOUR RETURN POLICY?
A: Loveappella will accept return requests for items purchased on the www.loveappella.com online store within 7 days of received goods. We DO NOT accept returns for any item that was not purchased on loveappella.com.
Returned items should be unwashed and unworn with original tags.
Please note that shipping charges are non-refundable .
*No returns are allowed on Sale/Private Sale items.
Q: HOW DO I MAKE A RETURN?
A: All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # via Customer Service. Email firstname.lastname@example.org to request an RMA and please reference your name & order #. Once a return arrives at our warehouse it will take us up 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.
Q: WHAT HAPPENS IF MY ORDER CANNOT BE DELIVERED/IS REFUSED?
A: Rejected returns will be sent back to the shipping address on your original order and customers may be charged a $13 rejection fee. Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Loveappella and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.